An opportunity to gain invaluable insights and practical strategies on your past, current, or future scenarios with clients, whether on ways to improve the quality or ease of communication or on how to build stronger and effortless relationships with clients. Rachel will help guide you to insights and practical actions that are right for you and can be implemented immediately.

Key Highlights:

• Discuss 'problem clients' and find ways to move forward positively and proactively.
• Learn proven techniques to effectively communicate with clients and understand their needs.
• Discover strategies for building long-lasting client relationships and earning their trust.
• Enhance your negotiation skills to achieve favorable outcomes for your clients.
• Gain insights into managing client expectations and delivering exceptional client service.

As this is an interactive workshop, please join with your camera on, although do not feel that by joining you have to speak - listening to others' scenarios can in itself be powerful in both skill development and for considering a fresh (or long-forgotten) perspective.
 

Held weekly on a Thursday lunchtime 1-2pm.

Nominal attendance fee but limited spaces.

Some of the feedback:

- "I have made lots of notes"
- "entertaining and useful"
- "really gentle approach"

- "great to hear others experiences"
- "love how open and honest you are"

Exceptional client management skills are crucial for building a thriving practice and reputation. To effectively communicate, build strong client relationships, and deliver exceptional client service is key.

In this masterclass, Rachel will share her expertise with real-life client experience, practical insight, strategies, tools, and actionable tips and techniques that you can implement immediately.

Key Highlights:

• Enhance Communication: Learn proven techniques to effectively communicate with clients and understand their needs. Discover how to tailor your communication style to different client personalities and effectively convey complex legal concepts in a clear and concise manner.
• Build Strong Client Relationships: Discover strategies for building long-lasting client relationships and earning their trust. Learn how to cultivate meaningful connections, anticipate client needs, and become a trusted advisor that clients turn to for all their legal needs. 
• Lead Consultations with Confidence: Enhance your negotiation skills to achieve favorable outcomes for your clients. Gain insight into handling difficult clients, and techniques for reaching mutually beneficial agreements and maintaining the longer term working relationship.
• Deliver Exceptional Client Service: Gain insights into managing client expectations and delivering exceptional client service. Learn how to exceed client expectations and handle challenging situations with grace, professionalism, and expertise that will ensure an effective outcome.
  

Usually run once a month, the day will run 9:30am-12:45 and 1:30-4:45pm. 

Check Eventbrite (link above) for upcoming dates.

Please email me directly to arrange a private provision of this masterclass for your firm or organisation.